**Shipping times may vary/possible interruptions in postal services due to COVID 19 ** PLEASE NOTE A NEW LOCATION FOR PICK DYP REFILLERY PARKDALE (orders placed as of August 24, 2021 will be there.)

Returns

DO YOU WANT TO EXCHANGE OR RETURN AN ITEM?

We get it. Life happens! We offer exchanges and returns on all full price merchandise within 7 days at the shipping cost of the purchaser.

Please note that there are some exclusions including hats, books, and postcards and collaborations. All sale items are final sale, we cannot offer exchanges or returns.

 

PLEASE SHIP YOUR RETURN & EXCHANGE MERCHANDISE TO:

Jessica Janzen c/o The Lewiston Label
PO Box 68114 RPO Crowfoot
Calgary, AB
T3G 3N8 

Please ensure to include your name, return address, and order details within your return or exchange package.

We also suggest that you hold on to you shipment receipt with the tracking number just in case! 

 

ORDER RECEIVED DAMAGED OR FAULTY?

We take the quality of our products very seriously and we can assure you that any damages or faulty products will be compensated for. Please send us an email that includes photos of the damages to hello@thelewistonlabel.ca and we will have your new items shipped out ASAP! 

 

RECEIVED THE WRONG ITEM?

Apologies for the mix-up! We are only human and make a few mistakes here and their. If you received a product different from the one that you ordered, please contact us at hello@thelewistonlabel.ca and we’ll be sure to look into it and get you your correct items as fast as possible.

   

HAVE A QUESTION THAT WE DIDN’T ANSWER?

We're here for you! Please send us an email to hello@thelewistonlabel.ca